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Ver. 5.0 (1) - sync problems

Feature Request

Hi, I’ve been playing with this new version, it has great features that I really like. Something I noticed is that I have sync problems, my library didn’t fully uploaded and I have incomplete collection on my iPad.

I have 563 games in total, without wishlist, but only 503 synced. The Repair & Sync Now button doesn’t work for this.

I noticed that there’s a COPY button at the top of Sync Diagnostics, should I share this with you?

Posted by serchbernal ·
Status: In Progress3 comments

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Comments3

  • synsinl

    Team•

    Aug 18

    Hi, yes please share the output. This will help me diagnose it.

    • serchbernal

      •

      Aug 19

      Retrollect Sync Diagnostics — 2026-08-19T13:49:51Z Total game items: 601 Missing Game link: 0 Status breakdown: error: 50 synced: 551

      Total hardware items: 0 Missing Hardware link: 0 Hardware status breakdown:

      Games not fully synced (50):

      1. "The Unfinished Swan" [PlayStation Network (PS3)] PlayStation Network (PS3) · status=error · igdb=8352 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (PS3)' added: 2025-08-28T02:21:14Z

      2. "Uncharted: Golden Abyss" [PlayStation Network (Vita)] PlayStation Network (Vita) · status=error · igdb=998 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (Vita)' added: 2025-05-04T20:19:37Z

      3. "Persona 4 Golden" [PlayStation Network (Vita)] PlayStation Network (Vita) · status=error · igdb=2985 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (Vita)' added: 2025-05-04T20:19:35Z

      4. "Super Street Fighter II Turbo HD Remix" [PlayStation Network (PS3)] PlayStation Network (PS3) · status=error · igdb=21796 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (PS3)' added: 2025-05-04T20:12:52Z

      5. "Super Stardust HD" [PlayStation Network (PS3)] PlayStation Network (PS3) · status=error · igdb=2133 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (PS3)' added: 2025-05-04T20:12:46Z

      6. "Super Puzzle Fighter II Turbo HD Remix" [PlayStation Network (PS3)] PlayStation Network (PS3) · status=error · igdb=23072 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (PS3)' added: 2025-05-04T20:12:43Z

      7. "Mega Man 10" [PlayStation Network (PS3)] PlayStation Network (PS3) · status=error · igdb=1723 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (PS3)' added: 2025-05-04T20:12:33Z

      8. "Mega Man 9" [PlayStation Network (PS3)] PlayStation Network (PS3) · status=error · igdb=1722 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (PS3)' added: 2025-05-04T20:12:31Z

      9. "Limbo" [PlayStation Network (PS3)] PlayStation Network (PS3) · status=error · igdb=1331 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (PS3)' added: 2025-05-04T20:12:28Z

      10. "Hotline Miami 2: Wrong Number" [PlayStation Network (PS3)] PlayStation Network (PS3) · status=error · igdb=2126 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (PS3)' added: 2025-05-04T20:12:12Z

      11. "Hotline Miami" [PlayStation Network (PS3)] PlayStation Network (PS3) · status=error · igdb=1384 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (PS3)' added: 2025-05-04T20:12:07Z

      12. "Final Fight: Double Impact" [PlayStation Network (PS3)] PlayStation Network (PS3) · status=error · igdb=21098 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (PS3)' added: 2025-05-04T20:12:00Z

      13. "The Unfinished Swan" [PlayStation Network (Vita)] PlayStation Network (Vita) · status=error · igdb=8352 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (Vita)' added: 2025-05-04T19:42:19Z

      14. "Flower" [PlayStation Network (Vita)] PlayStation Network (Vita) · status=error · igdb=1354 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (Vita)' added: 2025-05-04T19:37:04Z

      15. "Brain Age Express: Sudoku" [DSiWare] DSiWare · status=error · igdb=67839 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'DSiWare' added: 2025-05-03T23:12:25Z

      16. "The Legend of Zelda: A Link to the Past" [Wii Shop] Wii Shop · status=error · igdb=1026 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:06:22Z

      17. "The Legend of Zelda: Majora's Mask" [Wii Shop] Wii Shop · status=error · igdb=1030 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:04:03Z

      18. "Tetris Party" [Wii Shop] Wii Shop · status=error · igdb=5217 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:03:50Z

      19. "Super Mario World" [Wii Shop] Wii Shop · status=error · igdb=1070 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:03:45Z

      20. "Super Mario RPG: Legend of the Seven Stars" [Wii Shop] Wii Shop · status=error · igdb=5418 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:03:28Z

      21. "Super Mario Bros. 3" [Wii Shop] Wii Shop · status=error · igdb=222099 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:03:17Z

      22. "Super Mario Bros.: The Lost Levels" [Wii Shop] Wii Shop · status=error · igdb=1066 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:03:07Z

      23. "Super Mario 64" [Wii Shop] Wii Shop · status=error · igdb=132642 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:00:30Z

      24. "Star Fox 64" [Wii Shop] Wii Shop · status=error · igdb=2591 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:00:25Z

      25. "Sonic the Hedgehog" [Wii Shop] Wii Shop · status=error · igdb=3192 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:00:14Z

      26. "Sin & Punishment" [Wii Shop] Wii Shop · status=error · igdb=1468 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:00:12Z

      27. "River City Ransom" [Wii Shop] Wii Shop · status=error · igdb=6558 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T23:00:10Z

      28. "Mike Tyson's Punch-Out!!" [Wii Shop] Wii Shop · status=error · igdb=2195 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:53:46Z

      29. "Paper Mario" [Wii Shop] Wii Shop · status=error · igdb=3340 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:53:21Z

      30. "Mario Tennis" [Wii Shop] Wii Shop · status=error · igdb=3406 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:53:18Z

      31. "Mario Party 2" [Wii Shop] Wii Shop · status=error · igdb=2328 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:53:16Z

      32. "Mario Golf" [Wii Shop] Wii Shop · status=error · igdb=3401 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:53:05Z

      33. "Kirby Super Star" [Wii Shop] Wii Shop · status=error · igdb=3719 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:53:01Z

      34. "F-Zero X" [Wii Shop] Wii Shop · status=error · igdb=3489 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:52:52Z

      35. "Donkey Kong Country 2: Diddy's Kong Quest" [Wii Shop] Wii Shop · status=error · igdb=1092 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:52:49Z

      36. "Donkey Kong Country" [Wii Shop] Wii Shop · status=error · igdb=1090 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:52:43Z

      37. "Doc Louis's Punch-Out!!" [Wii Shop] Wii Shop · status=error · igdb=9153 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:52:29Z

      38. "Contra ReBirth" [Wii Shop] Wii Shop · status=error · igdb=11300 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:52:27Z

      39. "Contra III: The Alien Wars" [Wii Shop] Wii Shop · status=error · igdb=6351 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:52:24Z

      40. "Chrono Trigger" [Wii Shop] Wii Shop · status=error · igdb=1802 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:52:06Z

      41. "Blades of Steel" [Wii Shop] Wii Shop · status=error · igdb=280812 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:51:56Z

      42. "ActRaiser" [Wii Shop] Wii Shop · status=error · igdb=6468 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:51:54Z

      43. "1080° Snowboarding" [Wii Shop] Wii Shop · status=error · igdb=3328 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T22:51:51Z

      44. "The Legend of Zelda" [Wii Shop] Wii Shop · status=error · igdb=1022 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T20:52:09Z

      45. "Super Mario Bros." [Wii Shop] Wii Shop · status=error · igdb=1066 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-05-03T20:48:00Z

      46. "Hotline Miami 2: Wrong Number" [PlayStation Network (Vita)] PlayStation Network (Vita) · status=error · igdb=2126 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (Vita)' added: 2025-04-30T17:28:57Z

      47. "Hotline Miami" [PlayStation Network (Vita)] PlayStation Network (Vita) · status=error · igdb=1384 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (Vita)' added: 2025-04-29T13:12:13Z

      48. "Fez" [PlayStation Network (Vita)] PlayStation Network (Vita) · status=error · igdb=1991 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (Vita)' added: 2025-04-29T13:10:35Z

      49. "Fez" [PlayStation Network (PS3)] PlayStation Network (PS3) · status=error · igdb=1991 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'PlayStation Network (PS3)' added: 2025-04-29T13:10:32Z

      50. "Super Mario Kart" [Wii Shop] Wii Shop · status=error · igdb=2332 · pkgID=no · uuid=no Tracked by: Tier 1 sync error: No server platform UUID for 'Wii Shop' added: 2025-04-27T23:59:13Z

      Hardware not fully synced (0):

      Sync activity (this session): 07:49:16 healing: no stranded items found 07:49:20 sync: run requested 07:49:20 healing: no stranded items found 07:49:20 sync: eligible — 50 game(s), 0 hardware item(s) 07:49:20 sync: finished — 0 submitted, 50 skipped, 0 error(s) 07:49:26 healing: no stranded items found 07:49:49 diagnostics: Repair & Sync tapped 07:49:49 healing: no stranded items found 07:49:49 sync: run requested 07:49:49 healing: no stranded items found 07:49:49 sync: eligible — 50 game(s), 0 hardware item(s) 07:49:49 sync: finished — 0 submitted, 50 skipped, 0 error(s) 07:49:50 diagnostics: Repair & Sync tapped 07:49:50 healing: no stranded items found 07:49:50 sync: run requested 07:49:50 healing: no stranded items found 07:49:50 sync: eligible — 50 game(s), 0 hardware item(s) 07:49:50 sync: finished — 0 submitted, 50 skipped, 0 error(s) 07:49:50 diagnostics: Repair & Sync tapped 07:49:50 healing: no stranded items found 07:49:50 sync: run requested 07:49:50 healing: no stranded items found 07:49:50 sync: eligible — 50 game(s), 0 hardware item(s) 07:49:50 sync: finished — 0 submitted, 50 skipped, 0 error(s) 07:49:50 diagnostics: Repair & Sync tapped 07:49:50 healing: no stranded items found 07:49:50 sync: run requested 07:49:50 healing: no stranded items found 07:49:50 sync: eligible — 50 game(s), 0 hardware item(s) 07:49:51 sync: finished — 0 submitted, 50 skipped, 0 error(s) 07:49:51 diagnostics: Repair & Sync tapped 07:49:51 healing: no stranded items found 07:49:51 sync: run requested 07:49:51 healing: no stranded items found 07:49:51 sync: eligible — 50 game(s), 0 hardware item(s) 07:49:51 sync: finished — 0 submitted, 50 skipped, 0 error(s)

      • synsinl

        Team•

        Aug 21

        Ok can you try again with 5.1?